When you purchase goods in PEPCO shops, you always have 2 years for lodging a complaint if in that time you notice any faults related to the quality of the purchased product.
At PEPCO we anticipate our Customers’ needs – for this reason our complaint process is simple and fast. All you need to do is to visit any PEPCO shop where you complete the complaint form available at the cash desk. Please remember to take the faulty product with you together with proof of purchase: a receipt, a bank account statement or a witness who confirms that the product was purchased in our shop.
The complaint will be considered within the statutory 14 days; we will inform you by phone, by regular mail or by e-mail, at your discretion.
Should a complaint be dismissed, you have the right to make an appeal by completing the complaint form again.
HOW TO LODGE A COMPLAINT