More for less… every day!

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FAQs


Do you have a question which you have not found the answer to on our website? Please see the answers to the frequently asked questions below.

THE PRODUCTS


Below you can find answers to questions about PEPCO products.

1

Can I check the availability of a particular item in a specific shop?

The latest information about product availability can be obtained directly from the shop or by calling our Customer Service Office on +48 61 62 88 999 from Monday to Friday between 8.30 a.m to 3.30 p.m. or by emailing klient@pepco.eu.

2

Are the products featured in the promotional leaflets and on television adverts available in each shop?

All of the products featured in the promotional leaflets and on TV are available in all PEPCO shops in that country during the stated dates of the promotion while stocks last. 

3

How often do you deliver new stock to your shops?

We deliver new stock to our shops 3 or 4 times a week. The delivery days may vary from one shop to another due to demand.

4

What kind of products can I buy from PEPCO?

At PEPCO we have products for everyone, for the family and for the home. We offer clothes for children and adults, household products and decorative items plus toys and educational products as well as seasonal products and stationery – always at the lowest possible prices, every day.

5

How often do you change your collections?

We change the collections in our shops twice a year for Spring and Summer and for Autumn and Winter. The new collections premiere between January and March and July and August respectively and these are the times when the largest numbers of new PEPCO products can be found. We also have seasonal collections for special times of the year such as Christmas, Easter and Valentine’s Day. We always do our best to ensure regular supplies of these new products to our shops.

6

Apart from the shops, where can I see the products on offer at PEPCO?

You can see the products on offer at PEPCO in our promotional leaflets and newsletters as well as online on our company website, our official Facebook Page and our Instagram account. 

7

Do you have an online shop?

At present, our focus is on developing our chain of bricks-and-mortar shops at more than 1,000 locations across Europe and we do not offer products for sale either online. Our products are currently available only in our shops, so please use our Shop Finder to see the location of your nearest PEPCO store.  

SERVICES


Below you can find answers to the most frequently asked questions about the services offered in PEPCO shops.

1

What services are available in PEPCO shops?

In all PEPCO shops we offer mobile phone starter packs and top up power cards, a battery recycling service, paysafecards for secure payments and a TAX FREE shopping service in selected stores.

2

Do you offer TAX FREE at PEPCO?

Yes; you can learn more HERE.

3

Where can I find a list of shops offering TAX FREE?

The list and a map of shops offering the service is HERE.

4

Can I pay with SODEXO vouchers at PEPCO?

Yes, all our shops accept Sodexo vouchers.

5

Can PEPCO issue VAT invoice?

Yes, all our shops can issue VAT invoices.

6

Can I pay by debit or credit cards at PEPCO?

Yes, we accept all major payment cards.

7

Which mobile phone power cards are available at PEPCO?

At PEPCO you can buy power cards from Plus, Orange, T-Mobile, Play, Lyca Mobile, Virgin, Telegrosik and Telepin plus Lajt Mobile cards, which are topped-up by Plus. 

RETURNS AND COMPLAINTS POLICY


Please see below for answers to questions about returns and complaints

1

Can I return a product with which I am dissatisfied?

Yes. All of our shops offer a Money Back Guarantee for most products provided that they are returned intact in an 'as new' saleable condition within 30 days of purchasing. You must also bring the price tag and your receipt as proof of purchase. You may also exchange your product for another of the same type, if available. For more information about our Money Back Guarantee, please click HERE.

2

Which products may not be returned?

For reasons of hygiene, some underwear and cosmetics products may not be returned. These include: 

Women’s and girls’ undergarments:

· Brassieres 

· Sports brassieres

· Knickers, shorts, thongs in single packs

· Underwear sets: T-shirt + shorts / knickers

Men’s and boys’ underwear:

· Briefs, boxer shorts in single packs

· Underwear sets: T-shirt +  briefs / boxer shorts

Cosmetics:

· Nail varnish removers

· Foundations

· Powders

· Mascaras

· Eye shadows

· Nail varnishes 

· Lipsticks and lip glosses

3

Can I return an item in a different shop to the one where I purchased it?

Yes, you can return a product to any PEPCO shop in the same country.

You can read more by clicking HERE.

4

My product broke during the course of normal use. Can I make a complaint?

If your product breaks or develops a fault in the course of its normal intended use you can register a complaint at any PEPCO shop in the country in which you bought it. Simply return the product within 2 years along with proof of purchase in the form of your receipt, your bank or card statement or a witness confirmation statement and complete a complaints form. Your complaint will be dealt with within the statutory period of 14 days. For more information please click HERE.

5

What is the difference between a complaint and a return?

The difference is that returns and exchanges relate to new products in perfect condition wheras complaints relate to items which prove to be defective during use.

A product may be returned and exchanged for another same product or a full cash refund if it is returned intact in an 'as new' saleable condition along with its price tag and receipt to any PEPCO shop in the country in which it was bought within 30 days of purchase. 

In the event of finding a previously unnoticed defect with a product, customers may instead register a complaint by returning the item to any PEPCO shop in the country in which it was bought within 2 years along with proof of purchase in the form of their receipt, a bank or card statement or a witness confirmation statement. Our Customer Service Office will then decide on the course of action to be taken.

6

My complaint about a broken or faulty product has been dismissed. What can I do to appeal?

If your complaint has been investigated and you are unhappy with the decision, you have the right to appeal against it in a PEPCO shop. The appeals process follows the same procedure as the initial complaint. 

THE LOCATIONS


Please see below for answers to questions about the locations of PEPCO shops:

1

Where is my nearest PEPCO shop?

Please use the Shop Finder on our website to see the locations of all of the PEPCO shops in your country.

2

Do you have an online shop?

No, we do not have an online shop. Our products are only available through our shops in our countries of operation.

3

Why is there not a PEPCO shop near me?

We are constantly expanding our chain of bricks-and-mortar shops and are always looking for suitable new locations so as to be as near as possible to our customers. We hope that we will soon be able to celebrate opening a new PEPCO shop in your area. Please see our website and Facebook Page for the latest information on our new store openings.

If you have still not found the answer to your question, please contact our Customer Service Office by emailing klient@pepco.eu or calling +48 61 62 88 999 from Monday to Friday between 8:30 a.m. and 3:30 p.m.

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