We anticipate our Customers’ needs
For this reason our complaint process is simple and fast. When you purchase goods in PEPCO shops, you always have 2 years for lodging a complaint if in that time you notice any faults related to the quality of the purchased product.
Complaints procedure at PEPCO
“All you need to do is to visit any PEPCO shop where you complete the complaint form available at the cash desk. Please remember to take the faulty product with you together with proof of purchase: a receipt, a bank account statement or a witness who confirms that the product was purchased in our shop.
The complaint will be considered within the statutory 14 days; we will inform you by phone, by regular mail or by e-mail, at your discretion.
Come with the product and proof of purchase
Complete the complaint form
Wait for the decision on the complaint
Receive a refund for the claimed goods
All our shops offer a Cash Back Guarantee: within 30 days the customers can return a product, intact and in the “as new” condition together with evidence of purchase – a receipt and an intact price tag. More information about the Cash Back Guarantee is here.
Yes, you can return the goods in any PEPCO shop. You can read more here.
Unfortunately, you cannot do that. A receipt is necessary to deregister it as a sold product and reintroduce it to the stock.
Unfortunately, you cannot do that. We require that you return the item to the shop intact with its packaging and tag in an ‘as new’ saleable condition.
Some personal-use goods cannot be returned. The full list is available here.
Why is it worth buying in Pepco?
We are close to you
Over 3600 stores across Europe. We are always close to you - please enter your number of stores or use other argument if you don't have a big number.
Always low prices
At Pepco you will find everything you need at low prices.
At Pepco you will find a wide selection of products for yourself, for the family and for the home.
Buy with confidence
You have a 30-day right to return the goods at any store in the country.