Returns, complaints, warrianty
All our shops offer a Cash Back Guarantee: within 30 days the customers can return a product, intact and in the “as new” condition together with evidence of purchase – a receipt and an intact price tag. More information about the Cash Back Guarantee is here.
Yes, you can return the goods in any Pepco shop. You can read more here.
Unfortunately, you cannot do that. A receipt is necessary to deregister it as a sold product and reintroduce it to the stock.
Unfortunately, you cannot do that. We require that you return the item to the shop intact with its packaging and tag in an ‘as new’ saleable condition.
Some personal-use goods cannot be returned. The full list is available here.
Once the complaint is granted or the product returned, the refund to the payment card should be credited to the account within 14 days of granting the complaint or returning the product.
The warranty period for products purchased in Pepco stores is 2 years. In case you find any quality defects during the warranty period, we recommend you file a complaint with any store. More information can be found here.
We accept complaints in every Pepco store. Just bring a faulty product, present a proof of purchase (receipt, card balance) or a witness, who will confirm the purchase, and fill in a complaint form. We will handle your complaint within a statutory term of 14 days. More information can be found here.
Yes, top-ups and E-cards are subject to complaints. All you need to do is to bring a proof of purchase and a printout with the code to the store. Your complaint will be handled within a statutory term of 30 days.
If your complaint has been dismissed and you do not accept the decision, you have the right to appeal in a Pepco shop. The process follows the same rules as a regular complaint.
A return can be made within 30 days of purchasing a full-value product, with an original tag and a receipt as a proof of purchase. On the other hand, the customer has the right to file a complaint regarding any non-full-value (used) product within 2 years of its purchase if any quality defects are detected. Complaints can be filed based on a receipt, bank statement or confirmation of purchase by a witness. Both returns and complaints can be effected in any Pepco store.
Complaints and praises can be reported via a contact form available on our website, by sending a message at: klient@pepco.eu, or directly in a store, by filling a Customer Survey form provided to the customer at a check-out upon request.
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Why is it worth buying in Pepco?
We are close to you
Over 3900 stores across Europe. We are always close to you.
Always low prices
At Pepco you will find everything you need at low prices.
Wide range
At Pepco you will find a wide selection of products for yourself, for the family and for the home.
Buy with confidence
You have a 30-day right to return the goods at any store in the country.
