FAQ
Stores
We encourage you to use our store finder. You will find there a map of all the Pepco shops throughout the country.
Our stores do not have customer-dedicated phones. Should you have any questions, please go to a given store or contact our Customer Service: klient@pepco.eu or +48 61 62 88 999 (Mon-Fri 9.00-19.00, Sat 10.00-17.00).
Please use our Pepco store finder. You will find there a map showing locations of all our stores in the country, with their full addresses and opening hours.
Pepco sells only in brick and mortar stores. From the very beginning, we have been concentrating on creating perfectly located and decorated traditional stores. Our retail chain is large enough to ensure the largest possible group of customers direct access to the broad offer of products.
We want to remain close to our customers who may find us in city and town centres and shopping malls where, along with grocery stores and eateries, we provide a comprehensive offer.
All the time, we have been working on developing our chain of brick-and-mortar shops. We intend to be as close as possible to our customers. We do hope that soon we will celebrate the opening of a new Pepco shop also in your location.
The top menu bar features a drop-down list with all the countries in which we have stores. English language versions of the website offer a Pepco store finder. Use it to check all store locations for every country we operate in.
Returns, complaints, warrianty
All our shops offer a Cash Back Guarantee: within 30 days the customers can return a product, intact and in the “as new” condition together with evidence of purchase – a receipt and an intact price tag. More information about the Cash Back Guarantee is here.
Yes, you can return the goods in any Pepco shop. You can read more here.
Unfortunately, you cannot do that. A receipt is necessary to deregister it as a sold product and reintroduce it to the stock.
Unfortunately, you cannot do that. We require that you return the item to the shop intact with its packaging and tag in an ‘as new’ saleable condition.
Some personal-use goods cannot be returned. The full list is available here.
Once the complaint is granted or the product returned, the refund to the payment card should be credited to the account within 14 days of granting the complaint or returning the product.
The warranty period for products purchased in Pepco stores is 2 years. In case you find any quality defects during the warranty period, we recommend you file a complaint with any store. More information can be found here.
We accept complaints in every Pepco store. Just bring a faulty product, present a proof of purchase (receipt, card balance) or a witness, who will confirm the purchase, and fill in a complaint form. We will handle your complaint within a statutory term of 14 days. More information can be found here.
Yes, top-ups and E-cards are subject to complaints. All you need to do is to bring a proof of purchase and a printout with the code to the store. Your complaint will be handled within a statutory term of 30 days.
If your complaint has been dismissed and you do not accept the decision, you have the right to appeal in a Pepco shop. The process follows the same rules as a regular complaint.
A return can be made within 30 days of purchasing a full-value product, with an original tag and a receipt as a proof of purchase. On the other hand, the customer has the right to file a complaint regarding any non-full-value (used) product within 2 years of its purchase if any quality defects are detected. Complaints can be filed based on a receipt, bank statement or confirmation of purchase by a witness. Both returns and complaints can be effected in any Pepco store.
Complaints and praises can be reported via a contact form available on our website, by sending a message at: klient@pepco.eu, by calling the Customer Service: +48 61 62 88 999, or directly in a store, by filling a Customer Survey form provided to the customer at a check-out upon request.
Products
We appreciate your interest in our products. We apologize for any inconvenience, but we currently have no information about availability in specific stores.
You can ask for a reservation in a store where you plan to buy a product.
The leaflet products are available in all the shops since the start of the promotion while stock lasts.
The online (not leaflet) offer may differ from the stock available in a given store (some products can be available only in selected locations). Please note that photos on the website present examples of products and may slightly differ from actual products.
We deliver goods to our shops 3 or 4 times a week. The delivery days may vary from one shop to another.
You can find our products in paper leaflets and online, on the website, our official Facebook profile, on Instagram or in a newsletter. And if you want even more inspiration, feel free to visit our special platform inspiracje.pepco.pl!
Information about current sales is available in paper leaflets, and online, on the website, our official Facebook profile, on Instagram or in a newsletter.
Services and payment
Yes, Pepco accepts Sodexo coupons, both gift and premium ones.
Yes, this option is available in PL stores.
You can receive a VAT invoice for products bought in every Pepco store. Invoices are issued under the applicable laws within 7 days of the purchase date, solely based on a fiscal receipt.
Yes, you can go to a store where you bought a product or contact our Help Desk: klient@pepco.eu, +48 61 62 88 999 (Mon-Fri 9.00-19.00, Sat 10.00-17.00).
No, receipts are printed only once when purchase is made, and cannot be duplicated or replicated.
Yes, there is a container for batteries available in our store.
Cooperation
Please contact us usinga form available on our website. Please check “Tenancy Cooperation” in a headline.
Please contact us using a contact form available on our website. Please check “Reception”. Your message will be sent to a proper department.
All current store job offers can be found on our website in the Career tab. Applications can be submitted via our website or directly in a store where you want to work. Should you have any detailed questions regarding the recruitment process, please use a contact form available on our website. Please check “Recruitment” in a headline.
All current Head Office job offers can be found on our website in the Career tab. Applications can be submitted via our website. Should you have any detailed questions regarding the recruitment process, please use a contact form available on our website. Please check “Recruitment” in a headline.
All current Distribution Centre job offers can be found on our website in the Career tab. Applications can be submitted via our website or directly in a warehouse where you want to work. Should you have any detailed questions regarding the recruitment process, please use a contact form available on our website. Please check “Recruitment” in a headline.
Please visit the Career tab. You will find there all basic information regarding work in different areas and departments of our company. Should you have any detailed questions regarding the character of a specific job position, please fill in a contact form available on our website. Please check “Recruitment” in a headline.
Please visit the Career tab. You will find there information regarding apprenticeships and traineeships in Pepco and job offers for these positions. Should you have any detailed questions regarding these areas, please fill in a contact form available on our website. Please check “Recruitment” in a headline.
Should you have any detailed questions regarding the recruitment process, please fill in a contact form available on our website. Please check “Recruitment” in a headline.
Why is it worth buying in Pepco?
We are close to you
Over 3600 stores across Europe. We are always close to you - please enter your number of stores or use other argument if you don't have a big number.
Always low prices
At Pepco you will find everything you need at low prices.
Wide range
At Pepco you will find a wide selection of products for yourself, for the family and for the home.
Buy with confidence
You have a 30-day right to return the goods at any store in the country.
