Do you have a question which you have not found the answer to on our website? Please see the answers to the frequently asked questions below.
Please see below for answers to questions about the locations of PEPCO shops:
Where to find the nearest PEPCO store?
Please use our PEPCO store search engine. You will find there a map showing locations of all our stores in the country.
Where to find the phone number of a PEPCO store?
Our stores do not have customer-dedicated phones. Should you have any questions, please go to a given store or contact our Help Desk: firstname.lastname@example.org, +48 61 62 88 999 (Mon-Fri 9.00-19.00, Sat 10.00-17.00).
What are the opening hours of PEPCO stores?
Please use our PEPCO store search engine. You will find there a map showing locations of all our stores in the country, with their full addresses and opening hours.
Does PEPCO run an on-line store?
PEPCO sells only in brick and mortar stores. From the very beginning, we have been concentrating on creating perfectly located and decorated traditional stores. Our retail chain is large enough to ensure the largest possible group of customers direct access to the broad offer of products.
We want to remain close to our customers who may find us in city and town centres and shopping malls where, along with grocery stores and eateries, we provide a comprehensive offer.
Can I buy a PEPCO gift card?
We are sorry, but we do not offer any gift cards at the moment.
Why there is no PEPCO store in my city?
We are constantly working on developing our retail chain. We want to be as close as possible to our customers. We hope that, in the near future, we will celebrate the opening of a new PEPCO store in your city.
Where to find information on PEPCO stores located abroad?
The top menu bar features a drop-down list with all the countries in which we have stores. Both the English and Polish language versions of the website offer a PEPCO store search engine. Use it to check all store locations for every country we operate in.
Return, exchange, warranty
Please see below for answers to questions about returns and complaints
Can I return or exchange a product?
PEPCO gives you 30 days to return a product you bought. Bring a receipt and a full-value product (with a tag, without traces of use) to get a refund. The sum is returned in the same way it was paid (cash refund, credit card refund). More information can be found HERE.
Can I return a product in a store other than the one in which I bought it?
Yes, you can return it in any PEPCO store. More information can be found HERE.
Can I return (exchange) a product without a receipt?
Unfortunately, you cannot do that. A receipt is necessary to deregister it as a sold product and reintroduce it to the stock.
Can I return or exchange a product without a tag?
Unfortunately, you cannot do that.
Which products cannot be returned?
Some personal-use goods cannot be returned. The full list is available HERE.
What is the warranty period for PEPCO products?
The warranty period for products purchased in PEPCO stores is 2 years. In case you find any quality defects during the warranty period, we recommend you file a complaint with any store. More information can be found HERE.
How can I complain about a product purchased in PEPCO?
We accept complaints in every PEPCO store. Just bring a faulty product, present a proof of purchase (receipt, card balance) or a witness, who will confirm the purchase, and fill in a complaint form. We will handle your complaint within a statutory term of 14 days (30 days for top-ups and paysafecards). More information can be found HERE.
My complaint was rejected. What can I do?
If your complaint was rejected and you do not agree with our decision, you have the right to appeal against the complaint decision in a PEPCO store. This process takes place the same way as for an ordinary complaint - you must fill in another complaint form.
How long does it take for the refund to be credited to the bank account?
Once the complaint is granted or the product returned, the refund to the payment card should be credited to the account within 14 days of granting the complaint or returning the product.
Can I file a top-up or paysafecard complaint?
Yes, top-ups and paysafecards are subject to complaints. All you need to do is to bring a proof of purchase and a printout with the code to the store. Your complaint will be handled within a statutory term of 30 days. More information can be found HERE.
What is the difference between a complaint and a return?
A return can be made within 30 days of purchasing a full-value product, with an original tag and a receipt as a proof of purchase. On the other hand, the customer has the right to file a complaint regarding any non-full-value (used) product within 2 years of its purchase if any quality defects are detected. Complaints can be filed based on a receipt, bank statement or confirmation of purchase by a witness. Both returns and complaints can be effected in any PEPCO store in Poland.
How can I report a complaint or praise?
Below you can find answers to questions about PEPCO products.
How can I check the availability of a product in a given store?
Given the large rotation of products in PEPCO, the most up-to-date information regarding their availability can be obtained in a given store or by calling the Help Desk: +48 61 62 88 999 (Mon-Fri 9.00-19.00, Sat 10.00-17.00).
Can I reserve a product in a PEPCO store?
You can ask for a reservation in a store where you plan to buy a product. You cannot make a reservation via the Help Desk.
Are products advertised in leaflets available in every store?
Products presented in our leaflets are available in every store from the start of the promotion to the exhaustion of stocks.
Are all products advertised on the website available in every store?
The online (not leaflet) offer may differ from the stock available in a given store (some products can be available only in selected locations). Please note that photos on the website present examples of products and may slightly differ from actual products.
How often are supplies delivered to our stores?
Where can I find products from the current PEPCO offer? You can find our products in paper leaflets and online, on the website, our official Facebook profile, on Instagram or in a newsletter. And if you want even more inspiration, feel free to visit our special platform inspiracje.pepco.pl!
Where can I find products from the current PEPCO offer?
Services and payments
Below you can find answers to the most frequently asked questions about the services and payment options offered in PEPCO shops.
Can I pay with Sodexo coupons in PEPCO?
Yes, PEPCO accepts Sodexo coupons, both gift and premium ones.
Can I pay with a Sodexo card in PEPCO?
No, this option is not available yet.
Does PEPCO offer the Tax Free service?
Yes, more information about the service is available HERE.
Can I buy a product in PEPCO using a paysafecard?
Yes, there is such a possibility. More details can be found HERE.
Can I receive a VAT invoice in PEPCO?
You can receive a VAT invoice for products bought in every PEPCO store. Invoices are issued under the applicable laws within 7 days of the purchase date, solely based on a fiscal receipt.
Can I get a duplicate of a VAT invoice?
Yes, you can go to a store where you bought a product or contact our Help Desk: email@example.com, +48 61 62 88 999 (Mon-Fri 9.00-19.00, Sat 10.00-17.00).
Can I get a copy of a receipt?
No, receipts are printed only once when purchase is made, and cannot be duplicated or replicated.
Can I bring used-up batteries to the store?
Yes, there is a container for batteries available in our store.
Below you can find answers to the most frequently asked questions about cooperation with PEPCO.
Where can I send offers or inquiries regarding tenancy?
Please contact us usinga form available on our website. Please check "Tenancy Cooperation" in a headline.
Where can I send an offer regarding cooperation?
Please contact us using a contact form available on our website. Please check "Reception". Your message will be sent to a proper department.
How can I apply for a job in a PEPCO store?
All current store job offers can be found on our website in the Career tab. Applications can be submitted via our website or directly in a store where you want to work. Should you have any detailed questions regarding the recruitment process, please use a contact form available on our website. Please check "Recruitment" in a headline.
How can I apply for a job in the PEPCO Head Office?
How can I apply for a job in the PEPCO Distribution Centre?
All current Distribution Centre job offers can be found on our website in the Career tab. Applications can be submitted via our website or directly in a warehouse where you want to work. Should you have any detailed questions regarding the recruitment process, please use a contact form available on our website. Please check "Recruitment" in a headline.
Where can I find more information on work in PEPCO?
Please visit the Career tab. You will find there all basic information regarding work in different areas and departments of our company. Should you have any detailed questions regarding the character of a specific job position, please fill in a contact form available on our website. Please check "Recruitment" in a headline.
Does PEPCO offer apprencticeships and traineeships?
Please visit the Career tab. You will find there information regarding apprenticeships and traineeships in PEPCO and job offers for these positions. Should you have any detailed questions regarding these areas, please fill in a contact form available on our website. Please check "Recruitment" in a headline.
If you have still not found the answer to your question, please contact our Customer Service Office by emailing firstname.lastname@example.org or calling +48 61 62 88 999 from Monday to Friday between 9:00 a.m. and 7:00 p.m., Saturday between 10:00 a.m. and 5:00 p.m.
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